Help center
How can we help?
FAQ, step-by-step guides and how to reach Fenzly support.
Guides
See all guides →-
Getting started
First launch and permissions
Create your account and give Fenzly what it needs to work in the background.
Android and iOS
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Places and circles
Creating a circle and inviting members
Set up a circle for your family, your couple or your friends, choose your sharing, share places and bring members in.
Android and iOS
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Places and circles
Join a circle with a code
You received an FZ-… code or a fenzly.app/c/… link: here is how to enter the circle.
Android and iOS
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Places and circles
Turning on child mode
Designate a child in your family circle, give parental consent, choose what they can share and know when they stop.
Android and iOS
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Places and circles
Sharing my position live
Start a real-time share with a person or a circle, limit it in time or until arrival, and stop it.
Android and iOS
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Places and circles
Organising my places
Create a place, choose between favorite and visited, share it with a circle, and understand what happens when you leave the circle.
Android and iOS
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Trips
Recording and sharing my trips
Choose the recording mode, start a trip by hand or let it be detected, set the recording detail, and decide what your circles see of it.
Android and iOS
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Trips
Recording a walk, a run or a bike ride
Use Fenzly as a GPS tracker: start an outing, read speed, distance and elevation live, find your sessions and totals in the history, export as GPX.
Android and iOS
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History
Reading my history
The three views of the History tab, the period, sorting and filters, categories, and the retention setting.
Android and iOS
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History
Naming the places in my timeline
Give a name to the stops Fenzly detects, choose between visited and favorite, correct a visit assigned to the wrong place and catch up on a missed move.
Android and iOS
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Notifications and battery
Setting my notifications
Choose which arrivals and departures you want to be told about, mute a conversation, and understand what cannot be turned off.
Android and iOS
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SOS alert
Using the SOS button
Raise an alert, what your people see, how to take charge, and what to set up before you need it.
Android and iOS
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Backup and restore
Setting up the backup
Turn the backup on from day one, choose between your cloud and Fenzly hosting, keep your recovery code, and check that it runs.
Android and iOS
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Backup and restore
Switching phones
Get your places, circles and conversations back on a new device without losing anything.
Android and iOS
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Subscription
Manage or cancel the subscription
Where to see your subscription, assign it to members, change it or stop it.
Android and iOS
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Subscription
Assigning licenses to my circle
Choose a plan, let Fenzly assign the licenses to your circles' members or assign them one by one, take one back, and understand what happens at the end of the trial.
Android and iOS
Frequently asked questions
See all questions →Getting started
Privacy and security
Places and circles
- What is the difference between a circle and a place?
- How do I invite someone into my circle?
- What is child mode?
- What can a guardian decide about a child's position sharing?
- Can a child stop sharing their position?
- My child stopped sharing their position: how am I told, and what can I do?
- What is live sharing?
- Favorite, visited and shared places: what is the difference?
- Family, couple, friends: which circle for whom?
Trips
History
Notifications and battery
SOS alert
Backup and restore
Subscription
Account and data
Contact us
Not found? Support replies by email.