Subscription
Why didn't a new member get a license?
With automatic assignment, each member you accept into a circle gets a free license from your subscription. If that did not happen, one of these reasons applies:
- The circle is not in automatic mode. It only is if you turned it on, through the question asked after the purchase or the box ticked when creating your first circle. Check in the circle, Sharing tab, Licenses section.
- No license is free. Uncovered members are served in their order of arrival as soon as a license is freed or you move to a bigger plan. A member who arrived earlier in another of your circles in automatic mode comes first.
- The person is already covered by someone else’s subscription: a person holds only one license at a time.
- The person gave the license back. Automatic assignment does not give it to them again by itself.
- Your app has not taken over yet. Your phone hands out the licenses, not the server, which knows nothing of your circles. If another guardian accepted the member, open Fenzly with a connection and the assignment happens.
You can always assign a license by hand from Settings → License & subscription → Distributed licenses (guide Assigning licenses to my circle).
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